Patient rights and responsibilities

As an NABH-accredited hospital, Jaipur Hospital respects the rights of every patient and their family. This page summarises them, following the Charter of Patients' Rights adopted by the National Human Rights Commission and NABH standards. The full charter is displayed at the hospital.

Your rights

1. Information. To know your illness, its likely cause, the proposed tests and treatment, their risks and benefits, the alternatives, and the expected costs, in a language you understand.
2. Records and reports. To get copies of your case papers, test reports and discharge summary. See Medical records and reports.
3. Emergency care. To receive emergency medical care to stabilise your condition.
4. Informed consent. To give or refuse consent before any surgery, procedure, anaesthesia, blood transfusion or high-risk treatment, after it has been explained to you. See Consent for treatment.
5. Confidentiality, privacy and dignity. To privacy during examination and treatment, and confidentiality of your health information. A female patient examined by a male doctor has the right to have a female attendant present.
6. Second opinion. To seek a second opinion from a doctor of your choice, and to be given your records for it.
7. Transparency in rates. To know the hospital's rates for its services, to be given an estimate, and to receive an itemised bill.
8. Choice of pharmacy and laboratory. To buy medicines or have tests done at any registered pharmacy or laboratory of your choice.
9. Respect, without discrimination. To be treated without discrimination on the basis of illness (including HIV), religion, caste, gender, age, language, place of birth or any other ground.
10. Safety and quality. To safe care given to recognised standards, in a clean and safe environment.
11. Choice of treatment. To choose between the treatment options available, after they have been explained to you.
12. Discharge. To be discharged, or to have the body of a patient who has died handed over, without being held back because of a dispute about payment.
13. Being heard. To raise a complaint or give feedback and have it looked into. See Grievance redressal.

Your responsibilities

• Give complete and accurate information about your health, past illnesses, medicines and allergies.
• Follow the treatment plan you agreed to, and tell us if you can't or want to stop.
• Ask when something isn't clear to you.
• Respect hospital staff, other patients, their privacy, and hospital rules, including visiting hours.
• Never be violent or abusive towards staff; this is an offence under the law.
• Settle bills as agreed, and share insurance or scheme details as early as possible.

Help us help you

If you feel any of your rights has not been respected, tell the staff on duty, or contact us through Grievance redressal. Raising a concern will never affect the care you receive.